Frequently Asked Questions

Please read through this page for the answers to our most frequently asked questions. If you have any additional questions please contact the office, and one of the team will be happy to help.

What is the youngest age patient you will treat?

From 8 years old onwards.
*if you are under 16 years of age, you must be accompanied by an adult*

Do I need a GP referral?

No, you are welcome to self-refer to us.

How soon can I be seen?

Appointments are on a first-come, first-serve bases. We have weekday, evening, and weekend appointments available.

Do you do home visits?

Yes, for patients who are unable to attend the clinic, and live within a 5-mile radius.

Can I bring someone with me to my appointment?

Yes, you can bring one other person, as long as you consent to that person being present during your consultation.
*if you are under 16 years of age, you must be accompanied by an adult*

Do I need to bring any documentation to my consultation?

It is ideal, but not essential, to bring details of your doctor’s name and practice address, a lit of your medication, allergies, and medical conditions, as well as the results of any investigations (for example x-rays, MRI, ultrasound scans, blood tests etc).

Can I be seen by a female physiotherapist?

Yes, currently all our physiotherapists are female.

What should I wear to physiotherapy?

Loose comfortable clothing should be appropriate. However, you may be asked to remove clothing for certain examinations or treatment. Please feel free to bring a vest a shorts to change into at the clinic.

How much will it cost?

Please see our Pricing page.

What payments do you accept?

We accept cash, card (including contactless up to £30) and bank transfer.

Can I use my medical insurance?

Yes. Insurance claims are welcome but please check your policy details / your insurer to confirm that you are covered before booking. You may also need to obtain a code from your private healthcare provider.

What can I expect on my first visit?

Your first session will include a full assessment of your condition, a diagnosis, and treatment* or advice as appropriate. If we do not think further physiotherapy is necessary we will advise you at this point.
*if you have been referred to us by your employer, this may differ according to their procedural requirements.

What can I expect from my follow up session?

Each follow up treatment session will include reassessment of your condition to establish progress. You will then be given any necessary agreed treatment.

How long does each session last?

Up to: 45 minutes for an initial appointment, 30 minutes for a standard follow up, and 55 minutes for a home visit. For more information please see our Pricing page which lists the duration and cost of each treatment offered.

How many sessions will I need?

This can be discussed at your initial appointment. The answer depends on your condition, and how long it has been a problem.

Do you do massage?

Yes. We offer massage services to ease tension, decrease stress, and reduce pain. If you wish to just have massage therapy, and not the fill physiotherapy service, this can be arranged when you make your booking.

Are your physiotherapists registered?

Yes. All our physiotherapists are registered with the Health Care Professions Council, and the Chartered Society of Physiotherapy.

If you have any additional questions please contact the office, and one of the team will be happy to help.